I DON’T WANT YOU TO EVEN THINK ABOUT LEAVING!
Happiness encompasses the entire employee experience within the company—there are so many small moments we must care about.
We so often talk about Talent Retention without really thinking about what it costs to lose an employee. We say we don’t want to lose the “good workers,” forgetting that in fact, all of them are important. In a country where small businesses predominate, losing a professional has a huge impact. Someone who knows the processes, habits, clients, and products well… The departure of a person negatively affects the performance of the entire team—either through delays in task execution or in overall morale.
The market says that the cost of losing a worker is equal to one and a half times their annual base salary. That’s an easy formula to show management how much a departure costs compared to investing in current employees. However, if we think of a specific case, we quickly realize that the cost is much higher due to everything that remains undone until the replacement is producing at the same level as the one who left.
At Go4Mobility, we take this issue very seriously. The market we operate in is very specific, and as such, any departure has a significant replacement cost. The work shouldn’t be about preventing exits but rather about valuing the employee, their journey, and ensuring the best possible experience—so good that they won’t even consider leaving. I’ll share some key themes we focus on:
Recruitment: Ensuring that anyone who joins our company understands the project, the mission and vision, shares our values, and aligns their career path with everything we offer.
Initial Training: The first days at the company include going through all departments and areas to understand everything we do. Additionally, we have a set of mandatory training sessions in our area of work to provide professionals with all the knowledge they need to feel autonomous. We want every new employee to quickly feel integrated with the team and the project.
Ongoing Training for All Employees: Beyond the training plan tailored to professional development, we reserve an important part for personal and cross-functional development. We want to have better people, not just better professionals. Providing everyone with new skills will promote the overall growth of the company.
Recognition and Celebration of Success: Acknowledging those who do different and outstanding work. We have our (many) events, both large and small, where at least quarterly we update the progress of ongoing projects and share individual and collective successes.
Benefits Package: Available to everyone, but with a wide range of options to suit our different people. From mental health plans to health insurance add-ons, small office wellness activities, daily coffee breaks, free time for personal activities…
Respect for Private Life: If there’s something that sets us apart (besides the events), it’s clearly the respect for private life, the right to disconnect, not occupying time after work, and the support and promotion of parenthood. Considering we have people in various locations, maintaining this balance is demanding.
The work of the People & Culture team involves a wide range of tasks aimed at ensuring the best experience for everyone throughout their journey at the company, with the goal of keeping the team united—and most importantly, happy. And this is an investment in the right place.
SÓNIA RATO DE JESUS
People & Culture Director, Go4mobility
Published in: RH BIZZ NEWS – Abilways