{"id":16609,"date":"2023-03-14T12:08:00","date_gmt":"2023-03-14T12:08:00","guid":{"rendered":"https:\/\/go4mobility.com\/?page_id=16609"},"modified":"2024-04-22T18:40:43","modified_gmt":"2024-04-22T17:40:43","slug":"dids-catalogue-use-case-e-commerce","status":"publish","type":"page","link":"https:\/\/go4mobility.com\/en\/dids-catalogue-use-case-e-commerce\/","title":{"rendered":"DIDs Catalogue Use Case: E-commerce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16609\" class=\"elementor elementor-16609\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ec6a44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ec6a44\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f5cf27a\" data-id=\"f5cf27a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fedb464 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fedb464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6793606 elementor-widget elementor-widget-heading\" data-id=\"6793606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How a global e-commerce business call center found a cost saving and efficient solution for customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ac66a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ac66a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a797cf3\" data-id=\"a797cf3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af66afb elementor-widget elementor-widget-text-editor\" data-id=\"af66afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customers have high expectations for customer service. They want their issues addressed and handled quickly and efficiently. Organizations must have representatives available when customers call for service or support, and those with call centers can more effectively assist customers in need. Call centers can make an organization available 24\/7 or during a time window that matches customer expectations.<\/p><p>Customer phone calls have value beyond customer service. With some products or services, phone calls are the only interactions organizations have with customers, therefore, the only opportunity to personally connect with them.<\/p><p>However, for many global businesses, voice calls have become extremely costly as they seek to have a local presence in each of the countries they operate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-105b85c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"105b85c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-389e9e0\" data-id=\"389e9e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e80a035 elementor-widget elementor-widget-text-editor\" data-id=\"e80a035\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Background:<\/strong> <span class=\"TextRun SCXW122862864 BCX9\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122862864 BCX9\">An online global business with distribution points all over the world has a call center based in India to <\/span><span class=\"NormalTextRun SCXW122862864 BCX9\">provide<\/span><span class=\"NormalTextRun SCXW122862864 BCX9\"> customer care, handling customer calls to give updates related to shipping charges, product delivery date or resolving customer concerns.<\/span><span class=\"NormalTextRun SCXW122862864 BCX9\"> Having customers all over the world making phone calls to India was not an option, as not only it would be costly, but it would also be unfriendly to dial an international phone number for support. Taken as an important aspect for customer happiness it was important that the customer service felt <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW122862864 BCX9\">close<\/span><span class=\"NormalTextRun SCXW122862864 BCX9\">, and a local number would be the ideal solution<\/span><span class=\"NormalTextRun SCXW122862864 BCX9\">.<\/span><\/span><span class=\"EOP SCXW122862864 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><strong>Challenge:<\/strong> The e-commerce company needed a provider that offered a flexible, GDPR compliant and cost-effective solution to provide local phone numbers in the major countries they sell into.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb51bb0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb51bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bc3f452\" data-id=\"bc3f452\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-915c584 elementor-widget elementor-widget-image\" data-id=\"915c584\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-1024x524.png\" class=\"elementor-animation-float attachment-large size-large wp-image-16405\" alt=\"\" srcset=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-1024x524.png 1024w, https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-300x154.png 300w, https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-768x393.png 768w, https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-1536x786.png 1536w, https:\/\/go4mobility.com\/wp-content\/uploads\/2023\/02\/dids-illustration-2048x1048.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a21f84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a21f84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-abd7de6\" data-id=\"abd7de6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19ffb3b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19ffb3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee938a0 elementor-widget elementor-widget-heading\" data-id=\"ee938a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Go4Mobility Phone Numbers solution \u2013 Your calls matter to us as much as they do to you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa8e3c8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aa8e3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9a26f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ee9a26f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e66a7 elementor-widget elementor-widget-text-editor\" data-id=\"33e66a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: center;\">With Go4Mobility phone numbers solution, global companies of any size can save in voice services while keeping in mind customer happiness and staying relevant to local markets.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9019191 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9019191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5693dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5693dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85ef4bf\" data-id=\"85ef4bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-086e350 elementor-widget elementor-widget-text-editor\" data-id=\"086e350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><br \/>Solution: <\/strong>Our international phone numbers solution can easily assign to each country a local number allowing the e-commerce company to operate globally with a local presence.<\/p><p>A local phone number is used for each country, routing all the calls to the call center based in India.<\/p><p>Our international phone numbers solution guarantees that the business can handle a high number of calls from different parts of the world, all connected and centralized in one voice solution.<\/p><p>With an international coverage of + 60 countries, Go4Mobility provides a complete range of premium quality international phone numbers that can be managed with full autonomy online, supported by customized reports with comprehensive data for a better management of your communications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4212b5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a4212b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-670fbe7c elementor-section-stretched animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"670fbe7c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f58f000\" data-id=\"1f58f000\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-143d2f38 elementor-widget elementor-widget-heading\" data-id=\"143d2f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><span dir=\"ltr\">Do you need an International Business Number?<\/span><\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25be08c9\" data-id=\"25be08c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35cc7d7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"35cc7d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/go4mobility.com\/en\/voice\/dids-catalogue\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit our Phone Numbers page<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How a global e-commerce business call center found a cost saving and efficient solution for customer service Customers have high expectations for customer service. They want their issues addressed and handled quickly and efficiently. Organizations must have representatives available when customers call for service or support, and those with call centers can more effectively assist [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":16613,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16609","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DIDs Catalogue Use Case<\/title>\n<meta name=\"description\" content=\"Check our Use Case to learn how our e-commerce partners are taking advantage of international phone numbers solution to have an efficient solution for customer service\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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