{"id":12520,"date":"2021-07-20T10:18:18","date_gmt":"2021-07-20T09:18:18","guid":{"rendered":"https:\/\/go4mobility.com\/?page_id=12520"},"modified":"2021-07-20T12:04:27","modified_gmt":"2021-07-20T11:04:27","slug":"ivr-use-case-travel","status":"publish","type":"page","link":"https:\/\/go4mobility.com\/en\/ivr-use-case-travel\/","title":{"rendered":"IVR Use Case: Travel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12520\" class=\"elementor elementor-12520\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05fd6cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05fd6cd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-586a0d9\" data-id=\"586a0d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10c7589 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"10c7589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f24340d elementor-widget elementor-widget-heading\" data-id=\"f24340d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IVR for Airlines<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acd8397 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acd8397\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c60c6f\" data-id=\"8c60c6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6844749 elementor-widget elementor-widget-text-editor\" data-id=\"6844749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer service lines are often the first point of contact for customers, and in many ways are the face and voice of the company. However, every business with a call center faces two major obstacles when it comes to day-to-day operations and call handling processes:<\/p><ul><li>Call volumes are unpredictable and can quickly rise.<\/li><li>At the same time, more staffing means a higher cost. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-492e3b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"492e3b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cb7666c\" data-id=\"cb7666c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b539446 elementor-widget elementor-widget-text-editor\" data-id=\"b539446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Background<\/strong>: In the case of Airlines, with seasonality and call volume fluctuations characteristic of the business, it can be challenging to find economical and efficient ways to maintain good service levels and KPI&#8217;s.\u00a0<\/p><p><strong>Challenge<\/strong>: Due to the constant need to adapt to business demands and find cost-effective ways to maintain customer satisfaction while reducing agent burden, automating tasks is a necessity. Luggage-related questions are among the most frequent reasons to contact customer support, congesting call center lines resulting in long hold times. Airlines can benefit from an integrated IVR solution that allows customers to track down their luggage easily during and between flights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9e9c0e5\" data-id=\"9e9c0e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f74a00 elementor-widget elementor-widget-image\" data-id=\"9f74a00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"980\" src=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-1024x980.png\" class=\"elementor-animation-float attachment-large size-large wp-image-11749\" alt=\"IVR for travel\" srcset=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-1024x980.png 1024w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-300x287.png 300w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-768x735.png 768w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-1536x1470.png 1536w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/IVR_ebook-ilustration-06-2048x1960.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3976dc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3976dc6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d3df29\" data-id=\"7d3df29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3a5705 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d3a5705\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6eccb6 elementor-widget elementor-widget-heading\" data-id=\"f6eccb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Go4Mobility IVR \u2013 a better end-user experience:\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f79ef1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f79ef1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-58c0846\" data-id=\"58c0846\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7453c35 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7453c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa3ce27 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fa3ce27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29ebe90 elementor-widget elementor-widget-image\" data-id=\"29ebe90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"662\" src=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-1024x662.png\" class=\"elementor-animation-float attachment-large size-large wp-image-11698\" alt=\"\" srcset=\"https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-1024x662.png 1024w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-300x194.png 300w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-768x497.png 768w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-1536x993.png 1536w, https:\/\/go4mobility.com\/wp-content\/uploads\/2021\/06\/use-case-website-06-1-2048x1324.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9905be9\" data-id=\"9905be9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da678a9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"da678a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5096a2 elementor-widget elementor-widget-text-editor\" data-id=\"f5096a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><br \/>Solution: <\/strong>In this case, passengers can use the Airline&#8217;s IVR system to track their luggage during commercial flights. To locate their luggage, passengers can dial a number (printed on the back of their ticket) and enter their flight number and seat. Our IVR technology connects with the partner\u2019s database and identifies the actual location of the luggage and the next destination. The response is played to the caller.<\/p><p>Go4Mobility\u2019s<strong><a href=\"http:\/\/go4mobility.com\/en\/ivr\" target=\"_blank\" rel=\"noopener\"> IVR <\/a><\/strong> solution can be used and adapted to a variety of scenarios, from a simple call transfer, retail, or televoting to a more complex database check. Generally speaking, our smart IVR can be used for workflow automation, replacing the human operator.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ce90ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ce90ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-983989a\" data-id=\"983989a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9cf17 elementor-widget elementor-widget-spacer\" data-id=\"1f9cf17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9ca049 elementor-section-stretched animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"b9ca049\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-faa2a06\" data-id=\"faa2a06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4a9f50 elementor-widget elementor-widget-heading\" data-id=\"c4a9f50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><h2 data-elementor-setting-key=\"title\" data-pen-placeholder=\"Digite aqui...\"><span style=\"font-family: Muli, sans-serif;font-size: 38px;font-weight: 600\">Do you need help building a personalized IVR flow?<\/span><\/h2><\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ea8b25a\" data-id=\"ea8b25a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dce91fe elementor-align-center elementor-widget elementor-widget-button\" data-id=\"dce91fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/go4mobility.com\/sip-trunk\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to our Experts!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IVR for Airlines Customer service lines are often the first point of contact for customers, and in many ways are the face and voice of the company. However, every business with a call center faces two major obstacles when it comes to day-to-day operations and call handling processes: Call volumes are unpredictable and can quickly [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":11698,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12520","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Go4Mobility | Use Case: Using IVR for Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/go4mobility.com\/pt-pt\/?page_id=12519\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Go4Mobility | Use Case: Using IVR for Travel\" \/>\n<meta property=\"og:description\" content=\"IVR for Airlines Customer service lines are often the first point of contact for customers, and in many ways are the face and voice of the company. 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